Socks: Our current turnaround for bespoke socks is 10-14 working days. We'll email you as soon as your order is on its way so that you know when to expect your socks.
PoochPlay: Your PoochPlay will be with you a little sooner. We'll get this in the post and on its way to you with 3 working days.
What products do you sell?
At the Tailster Pet Shop, we're always seeking new products for our devoted pet owners. From personalised pet socks to top-of-the-range pet tech, we've got you and your four-legged friend covered. Some things stick around for longer than others, so don't be a window-shopper too long.
Pop it in your cart and don't look back!
How do I upload a photo of my pet?
Once you’ve chosen your sock colour, simply hit ‘Design my socks’ and choose a file from your photos. Pop your pet’s name and add to cart – it’s as easy as that!
How do I take a good photo of my pet?
- Face first. You want to take a photo of your pet straight on and close-up. - Lighting is everything. Avoid shadows and bright light. For best results, set your pet up in front of a window with the light behind you and a plain background. - Photos from any device will be accepted – as long as it’s a clear image and our sock design team is confident you’ll be happy with the result.
What if I am not happy with how my order turned out?
If you receive your order and you’re not over-the-moon with it, please drop us a line at firstname.lastname@example.org and we’ll figure out how we can help. Just make sure you give us a heads up within 30 days of your order arriving.
Since the socks are designed for you and only you, we can’t refund any incorrect names, spelling errors or poor quality photo prints so, make sure you’re 100% happy with your spelling and photo quality before placing an order – you can always reach out to us for help.
How much do you charge for shipping?
Delivery is on us – we’re nice like that.
But if you’re feeling a bit fancy, you can choose to track your delivery for £2 when you get to the checkout.
We’ll send you a separate email with your tracking number and link so you can click repeatedly on said link until your socks are safely on your feet.
How do I care for my socks?
There’s nothing worse than soggy post-dog-walk socks – just turn your socks inside out and wash at 30ºC. Air dry and don’t bother ironing – we’re sure you’ve much better things to do.
I've got more questions about the PoochPlay...
We could talk at length about the wonderful PoochPlay – but we think the creators themselves can answer them a whole lot better than us! Head here for the full run-down of all things PoochPlay.